The B2B shared inbox
and ticketing platform.
Built for customer-facing teams. Take control of your inbox with a shared workflow that helps you organize customer conversations, assign team ownership, and resolve issues faster.
Hello,
I'm having an issue with logging in, could I have someone assist me?
Thanks!
Clark
Shared inbox, shared clarity
Clear ownership, fewer mistakes
Works with your existing email,
Coming Soon:
Automation
Let Cuppa handle the repetitive stuff—so your team can focus on what matters. Automate follow-ups, tag messages, assign conversations, and update statuses without lifting a finger. It’s like having an extra teammate who never drops the ball.
Coming Soon:
Report
The upcoming Report workflow is designed to help teams turn daily conversations into long-term improvements. Instead of letting valuable insights get lost in email threads, Cuppa will let you tag patterns, summarize themes, and share structured feedback directly with product and leadership.
Loosen the tangles. Strengthen the ties
Win life long customers.
No Clutter.
Just Clear, Effective Customer Support
Quickly sort, prioritize, and assign emails to the right team members—so every request gets handled efficiently.
All your emails, one organized view
Manage customer emails from multiple sources in a single, structured inbox.
Smart email assignment for smoother workflows
Assign conversations to the right team members and use tags and labels to sort, categorize, and prioritize every request.
Never lose context with real-time, collaborative ticketing. All Focused in one convenient place.
View the full history of every interaction, send emails directly within a ticket, and collaborate in real time to keep conversations connected and resolutions fast.
Resolve Customer Emails
with Clarity and Speed
Keep your team aligned and efficient. Assign requests, collaborate seamlessly, and track progress to deliver faster, more effective customer service
The Cuppa Method
Turn emails into tickets
Turn messages into tickets with ease. Collaborate in real time to solve customer problems—we call them conversations because they’re designed for seamless teamwork.
Hello,
I'm having an issue with logging in, could I have someone assist me?
Thanks!
Lesley
Clear ownership, faster resolutions.
Assign emails to the right team members, ensuring accountability and a smooth workflow for every request.
Label tickets and track info
Label and categorize every ticket to keep your team in the loop. With clear insights on customer issues, managers can take action to enhance the customer journey and overall experience.
Add tasks within tickets
Need to pass a ticket or set a reminder for the next teammate? You can create and assign tasks directly within tickets, keeping everyone aligned and clear on the next steps.
Resolve without ever leaving the ticket
Reply directly from the ticket, keeping all communication organized and eliminating the need to switch between tools.
Bringing it All Together
Great support doesn’t happen by accident—it’s built on habits, tools, and a team that knows where to focus.
Start your team's day with a Cuppa
achieve clearer inboxes and warmer conversations.
for modern teams.
